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Terms and Conditions

  • Residential customers – payment is due upon the completion of the work in full, by Cash or Credit/Debit Card.
  • Business clients will be provided with an invoice, payable within 30 days
  • An extra charge may apply where appliances pose complications and/or require further investigation. This will be discussed/agreed before works starting
  • It is the homeowners/tenants responsibility to move or protect any valuables, furniture or carpet while the chimneys are being swept and the sweep shall not be held responsible for any damage caused.
  • It is the customer’s responsibility to have the chimney or flue swept and inspected for safety, together with ensuring that rooms meet any current ventilation requirements
  • All chimney pots and cowls are the responsibility of the property owner and should be appropriate for the appliance and installed correctly and securely.
  • Camino Chimney and Stove Services can only use their judgement and experience during sweeping to advise on the condition of your chimney or appliance. Chimneys are affected by weather, the way they are used and many other factors not known to your sweep.
  • Camino Chimney and Stove Services shall not be held responsible for any subsequent damage caused by loosening or falling objects inside or outside of the chimney.
  • If on attendance Camino Chimney and Stove Services deem a chimney, chimney pot or cowl to be unsafe and unable to withstand the cleaning process, we reserve the right to make appropriate recommendations for remedial works to be undertaken by a specialist building contractor before we can clean the chimney safely.
  • Camino Chimney and Stove Services accept no responsibility for loose, unsafe and damaged chimneys, chimney pots and cowls – these are the liability of the property owner.
  • All open fires, stoves and appliances must be unused for 12 hours before your appointment
  • All Gas appliances must be safely removed by a qualified heating engineer, before the date of the sweep.
  • The customer must give Camino Chimney and Stove Services 48 hours notice for a cancellation.
  • If Camino Chimney and Stove Services are unable to carry out the cleaning process due to factors not previously discussed, there will be a call-out charge of £30.